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96 Percent of Social Workers Want Mobile Technology

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How important is mobile technology in social work? We wanted to learn more so we surveyed members of the National Association of Social Workers and asked two questions, “Do you think mobile technology would help you do your job?” and, “Is mobile technology for social workers a priority for your organization?” The results are in and we found that they confirm our belief in the important role that technology can play in a social worker’s life.

An overwhelming majority of respondents (96%) answered yes to the question, “Do you think mobile technology would help you do your job?” On the flip side, only 55% think that mobile technology is a priority in their organization. This means that while many social workers or supervisors think mobile technology would help social workers perform their jobs, they don’t think their organization is focused on providing the tools they need. This type of conflicting ideology can impact morale and ultimately lead to social worker burnout.

 9 out of 10 social workers think mobile technology will help them do their job  5 out of 10 social workers think mobile technology is a priority for their organization

We firmly believe that mobile tools can help adult and child protective services (CPS) social workers overcome everyday hurdles like these:

1. Time Spent on Paperwork

As one CPS supervisor put it, “You probably spend one-third of your time with families, and two-thirds of your time documenting everything that you’ve done.” Social workers become resigned to losing valuable time trying to work around paper-based processes, having to track down and locate paper files.

2. Accessing Information in the Field

In 2012, worldwide mobile access reached 87%. Between 2011 and 2016, mobile data traffic is expected to grow by 18%. Despite hauling stacks of information with them into the field, sometimes social workers find themselves without the necessary forms or information. Accessibility is not only possible for social workers, it’s critical.

3. Limited Time with Families and Children

CPS caseloads across the country are increasing, but the number of social workers is not. Naturally this leads to spending less time with families and children. This places a heavy burden on agencies and workers, putting families in crisis at even higher risk.

4. Burnout

Social workers are at high risk of burnout and low job satisfaction. Turnover and burnout, while obviously disturbing for social workers, also places a tremendous burden on agencies and the families they serve. Costs of staff turnover are estimated to be between 1/3 and 2/3 of the worker’s annual salary.

5. Data Collection and Quality

The data collection processes and systems created at the state level are designed to collect data in order to meet important state and federal reporting requirements. This often doesn’t sync up with the way social workers work. Because of this, social workers find themselves asking clients to repeat information, which can negatively impact productivity.

We’ve seen that mobile technology designed for social workers can enhance the quality of social work and ultimately give social workers more time to spend with families, which is why social workers became social workers in the first place.

To learn more about how mobile technology can help social workers overcome five common hurdles, download our business brief, 5 Hurdles Blocking Social Worker Productivity and How to Overcome Them.

Rich Bowlen is Director of Protective Services for Northwoods, a technology company dedicated to improving the lives of caseworkers and social workers. Rich has 25 years serving in child protective services and is known for his passion for improving the lives of children.

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Child Welfare

Head Start May Protect Against Foster Care Placement

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Participating in Head Start may help prevent young children from being placed in foster care, finds a national study led by a Michigan State University researcher.

Kids up to age 5 in the federal government’s preschool program were 93 percent less likely to end up in foster care than kids in the child welfare system who had no type of early care and education, said Sacha Klein, MSU assistant professor of social work.

Klein and colleagues examined multiple forms of early care and education – from daycare with a family member to more structured programs – and found Head Start was the only one to guard against foster care placement.

“The findings seem to add to what we already know about the benefits of Head Start,” Klein said. “This new evidence suggests Head Start not only helps kids develop and allows parents to go to work, but it may also help at-risk kids from ending up in the foster care system.”

Klein and colleagues studied the national survey data of nearly 2,000 families in which a child had entered the child welfare system for suspicion of abuse or neglect. Those children were either pulled from the home or were being overseen by a caseworker.

Klein said Head Start may protect against foster care because of its focus on the entire family. Services go beyond providing preschool education to include supporting parental goals such as housing stability, continued education and financial security.

There are more than 400,000 children in foster care in the United States, about a third of them under the age of 5, according to the most recent report from the U.S. Department of Health and Human Services. All children in foster care automatically qualify for free Head Start services, regardless of income level.

Klein said the findings suggest policymakers should consider making all children in the child welfare system, including those living at home, automatically eligible for Head Start. That could help prevent more kids from ending up in foster care.

While foster care can be a vital resource for protecting children from abusive and neglectful parents, it is rarely a panacea for young kids, the study notes.

“Indeed, young children who are placed in foster care often have compromised socio-emotional, language and cognitive development and poor early academic and health outcomes,” the authors write. “Trauma and deprivation experienced before removal may largely drive these developmental deficits, but foster care often fails to alleviate them and sometimes can worsen them.”

Klein’s co-authors are Lauren Fries of MSU and Mary Emmons of Children’s Institute Inc. in Los Angeles.

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Human Rights

Rescuing Sex Trafficking Victims

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Lois Lee, Ph.D., J.D. – Founder of Children of the Night Photo Credit: CalState

Forty years ago, it wasn’t unusual to find Lois Lee, Ph.D., J.D. wandering the streets and alleys of Los Angeles at 3 a.m.; she even did so while pregnant with her son.

Dr. Lee was looking for victims of sex trafficking and those who exploited them.

Walking miles along Sunset, Santa Monica and Hollywood Boulevards, the then-24-year-old would hand out business cards with her hotline number, encouraging victims to call and letting them know what kind of help they’d find.

“These are girls, boys and transgender children that would fall between the cracks of the system,” remembers Lee. “They had nowhere to go — no one was providing a bed or a school or offering to take care of these kids.”

So, she created that place.

From 1979 to 1981, Lee housed more than 250 sex trafficking victims in her own home, all while building the Children of the Night outreach program; the privately funded nonprofit organization would become unlike any other in existence at the time, or even today, rescuing children from child prostitution and providing housing, education and treatment.

But perhaps most important, Lee gave them hope.

An Unimaginable Life

Lee was raised in Los Angeles, the eldest child in a family of three girls. It was a childhood she describes as healthy, safe and sheltered.

So when, as a graduate student at California State University, Dominguez Hills, her faculty mentor Jeanne Curran, PhD., then a professor of sociology, introduced her to the underworld of sex trafficking, it was a wake-up call.

“I wanted to make everything better because I just couldn’t imagine someone living in these types of conditions,” explains Lee, who graduated from CSU Dominguez Hills with a bachelor’s degree in behavioral science in 1973 and a master’s in sociology in 1977.

It was at CSUDH that she developed the skills she’d later use to address child sex trafficking. Lee also taught courses at the campus’s Social Systems Research Center, then led by Dr. Curran. The center has since been renamed the Urban Community Research Center.

“Jeanne became a mentor for me, both on- and off-campus. She influenced my life and academic choices so much,” says Lee, a first-generation college student.

“She and CSU Dominguez Hills empowered me.”

Victims, Not Criminals

Late one night in 1977, Lee received a call from a woman who operated an escort service. A 17-year-old she worked with had not returned and she was unable to contact her.

Afraid, she had called Lee for guidance. Lee went to the police, who dismissed the call and refused to help. The next morning, the girl’s body was found; she had become one of the Hillside Stranglers’victims.

Frustrated by the lack of resources that were available to these girls, Lee appeared on an L.A. news broadcast, giving out her personal phone number and encouraging prostitutes with knowledge of the case to reach out to her directly. She promised confidentiality.

“I coordinated everything just as I had learned from Jeanne at CSU Dominguez Hills,” Lee recalls. “And that was really the beginning of my work.”

Lee would go on to play a critical role in the Hillside Strangler trial, testifying in the case and coordinating witnesses for the prosecution.

At just 27, Lee garnered attention when she sued the Los Angeles Police Department for prosecuting underage prostitutes while letting their customers go free.

She won the case and has gone on to file a number of other lawsuits.

“I taught vice detectives nationwide that there were children prostituting and they needed to be treated differently,” says the President’s Volunteer Action Award recipient. She strongly advocated – and still does – to have the children referred to and treated as victims, not criminals.

Education: The Key to Success

To date, Children of the Night’s president and founder is credited with rescuing more than 10,000 children from prostitution in the U.S.

The organization’s shelter, located in Van Nuys, California, offers no-cost housing for as many as 12 children ages 11 to 17. They attend classes at the on-site school, receive individualized treatment, and participate in fun outings. A nationwide toll-free hotline is also staffed 24/7.

Lee sees education as the most fundamental of the services they offer, and attendance is mandatory for all residents.

“What’s really important about the development of any society is to educate the people,” she explains. “Through education, I was able to learn about the world. Education empowers.”

While children are offered treatment to manage trauma, their past experiences are not the focus, Lee stresses. “I don’t feel sorry for the children with whom I work,” she says. “[That] incapacitates their ability to become strong and independent. I want the world for my kids. I have very high expectations of them.”

Which is not to say she isn’t deeply empathetic to what they’ve faced.

“There is no way that I can make what happened to them go away, but I can … put distance between their old lifestyle and their life now.”

Still Fighting

Today, Lee is regarded as one of the world’s leading experts in rescuing child sex trafficking victims, raising awareness on a topic that previously wasn’t talked about. In 1981, the General Accounting Office estimated there were 600,000 children under the age of 16 working as prostitutes in the United States. Today, that number is estimated to be 100,000.

In January 2017, Children of the Night announced a new global initiative to rescue 10,000 more children worldwide from sex trafficking.

Lee is also passionate about giving back to the campus that helped turn her dream into an advocacy mission that has no doubt saved thousands of lives.

“So much of what I have done and have been able to do in my life is because of my time at CSU Dominguez Hills,” Lee says. “The faculty raised me and nourished me. They liked to take risks and they challenged traditional thinking processes. “Dominguez Hills taught me how to break down barriers.”

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LGBTQ

It’s National Coming Out Day

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Today is National Coming Out Day which is a day of raising awareness and destigmatization for the LGBTQ community.

Texting is the preferred method of communication for young people.

Proof you have great friends who also will throw you a party.

Great Advice, don’t feel pressured to do anything or be afraid to show your true self…Write your own story!

Happy Coming Out Day!

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