How important is mobile technology in social work? We wanted to learn more so we surveyed members of the National Association of Social Workers and asked two questions, “Do you think mobile technology would help you do your job?” and, “Is mobile technology for social workers a priority for your organization?” The results are in and we found that they confirm our belief in the important role that technology can play in a social worker’s life.
An overwhelming majority of respondents (96%) answered yes to the question, “Do you think mobile technology would help you do your job?” On the flip side, only 55% think that mobile technology is a priority in their organization. This means that while many social workers or supervisors think mobile technology would help social workers perform their jobs, they don’t think their organization is focused on providing the tools they need. This type of conflicting ideology can impact morale and ultimately lead to social worker burnout.
We firmly believe that mobile tools can help adult and child protective services (CPS) social workers overcome everyday hurdles like these:
1. Time Spent on Paperwork
As one CPS supervisor put it, “You probably spend one-third of your time with families, and two-thirds of your time documenting everything that you’ve done.” Social workers become resigned to losing valuable time trying to work around paper-based processes, having to track down and locate paper files.
2. Accessing Information in the Field
In 2012, worldwide mobile access reached 87%. Between 2011 and 2016, mobile data traffic is expected to grow by 18%. Despite hauling stacks of information with them into the field, sometimes social workers find themselves without the necessary forms or information. Accessibility is not only possible for social workers, it’s critical.
3. Limited Time with Families and Children
CPS caseloads across the country are increasing, but the number of social workers is not. Naturally this leads to spending less time with families and children. This places a heavy burden on agencies and workers, putting families in crisis at even higher risk.
Social workers are at high risk of burnout and low job satisfaction. Turnover and burnout, while obviously disturbing for social workers, also places a tremendous burden on agencies and the families they serve. Costs of staff turnover are estimated to be between 1/3 and 2/3 of the worker’s annual salary.
5. Data Collection and Quality
The data collection processes and systems created at the state level are designed to collect data in order to meet important state and federal reporting requirements. This often doesn’t sync up with the way social workers work. Because of this, social workers find themselves asking clients to repeat information, which can negatively impact productivity.
We’ve seen that mobile technology designed for social workers can enhance the quality of social work and ultimately give social workers more time to spend with families, which is why social workers became social workers in the first place.
To learn more about how mobile technology can help social workers overcome five common hurdles, download our business brief, 5 Hurdles Blocking Social Worker Productivity and How to Overcome Them.
Connect With SWHELPER
The Woman Beside Me – Living in the Era of Trump
At the gym, MSNBC plays on my treadmill monitor. Coverage of the shootings in El Paso and Dayton have been...
The History of Stereotyping Homelessness in Australia
The history of homelessness in Australia stems back to our nation’s colonization by our British counterparts which moved Indigenous Australians...
Examining White Privilege: What’s the Fear?
Dickinson student Leda Fisher asks the question “Should White Boys Still be Allowed to Talk?” in her opinion piece in...
New Release – ReMoved 3: Love is Never Wasted
Kevi’s story, though fictional, allowed me to paint for you a visual picture of how much it hurts to have...
Immigration3 months ago
Emotions and Politics: Our Role to Undo Damage of Hateful Politics
Human Services2 months ago
Why There Are Better Alternatives Than Punitive Policies Targeting Homeless People
Aging2 months ago
How Universities Can Better Support Student Caregivers
Business3 months ago
Instagram Benefits for Businesses in Comparison to Other Social Media Platforms